Chart Links and mBox to Develop Appointment Reminder System

Published: 2008-08-12 22:48:42
Author: Calvin Azuri, TMCnet, August 11, 2008

Chart Links has signed an agreement with mBox USA to develop an integrated appointment reminder system for Chart Links Rehabilitation Software. This solution will help in reducing therapy appointment no-shows by sending text message (SMS), voice call and e-mail reminders to patients based on their communication preferences. Chart Links provides scheduling and documentation software for medical rehabilitation facilities.

According to Ron Miller, M.D., president and chief medical officer of Chart Links: “An integrated and automated solution for therapy appointment reminders will help the rehabilitation facility decrease missed appointments while eliminating the high cost of manual processes. The solution will integrate seamlessly within our workflow management solution. Increased attendance rates translate into revenue, improved patient outcomes and improved patient communication.”
Chart Links delivers results in the areas of compliance, outcomes, analytics and revenue, enabling medical rehabilitation facilities to be more efficient. The software of Chart Links streamlines all of the daily tasks associated with a patient’s physical therapy, occupational therapy, speech language pathology or audiology visit. The software also automates workflows for referring, admitting, scheduling, charting, charging and reporting outcomes. 
Bo Nielsen, the CEO of mBox, stated, “mBox is excited to partner exclusively with Chart Links and enter into the rehabilitation market. Our flagship product, AutoRemind, has been successful in reducing no-shows, increasing revenues and improving the level of service to patients in other healthcare markets like dental and chiropractic. The key to our success is personalization of the delivery channel to the patient as well as the timing of the reminder. By tailoring the communication to different rehabilitation patient types and reminder needs we will enhance service quality and operational efficiency.” 

Full story